--- title: Meet Katinka van den Houten | iQoutcome description: Meet Katinka van den Houten, Customer Success Manager and Team Lead at iQoutcome. About her work, what she is proud of and her hidden talent. --- [![iQoutcome](https://www.iqoutcome.nl/hubfs/iQoutcome/logos/iqoutcome-logo.svg "iQoutcome")](https://www.iqoutcome.nl/en/home-page-iqoutcome?hsLang=en) - [What is it](https://www.iqoutcome.nl/en/iqoutcome-what-is-it) - [How does it work](https://www.iqoutcome.nl/en/iqoutcome-how-does-it-work) - For who - [Patients](https://www.iqoutcome.nl/en/persona-page-caregiver) - [Policy Maker](https://www.iqoutcome.nl/en/persona-page-policymaker) - [Caregiver](https://www.iqoutcome.nl/en/persona-page-handlers) - [Researcher](https://www.iqoutcome.nl/en/persona-page-researcher) - [Customer | Partner](https://www.iqoutcome.nl/en/persona-page-customers-partners) - [Industries](https://www.iqoutcome.nl/en/industries-overview) - [Hospitals](https://www.iqoutcome.nl/en/industry-hospital) - [Mental Health](https://www.iqoutcome.nl/en/industry-mental-health) - [Prevention & Absence Management](https://www.iqoutcome.nl/en/industry-prevention-absence-management) - [Recovery](https://www.iqoutcome.nl/en/industry-rehabilitation) Close This is a search field with an auto-suggest feature attached. 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MEET THE TEAM ## Meet Katinka van den Houten - Customer Success Manager and Team Lead - Team iQoutcome - At iQoutcome since 2019 ### About Katinka **How did you end up at iQoutcome?** I knew someone from way back who pointed me to this role and was keen to work together. Once those conversations got going, I was quickly enthusiastic. ### Her work **How would you explain your job to a ten-year-old?** I make sure that people and other organisations know exactly how to work with our product, so they have more time to care for the people who need it. And when my four-year-old son asks what I do for work, we say: mummy helps people. **What does an average working day look like for you?** I start with a cup of coffee and a quick round of saying ‘hello’. Then I check my calendar, prepare meetings, answer questions by email or phone, attend those meetings and, alongside that, work on new initiatives to bring the product to people’s attention. To wrap up, I always take a quick look at the next day and do one last inbox check. **What makes you happy in your work?** That every day you can help someone or make them happy with the smallest things. A quick response they didn’t expect, an answer to a question that has been waiting for a while, a call to catch up on exciting developments, or a new module that makes me think of an organisation so I can point it out to them, or simply a compliment to a colleague. **Which project or result are you most proud of?** This year I am most proud of our Inspiration Day. Since May, VIPLive Monitoring and QuestManager have come together and gone from competitors to colleagues, and four months later we were on stage together presenting everything we had achieved. Apart from all we accomplished, bringing the people and teams together also went very smoothly. That is actually quite fast and quite special. **What do clinicians or patients notice from your work?** Ideally, clinicians notice that the application fits well with what they need to help their clients/patients properly. If that is not yet the case, or there is room for improvement, we talk about what could help them get the most out of it. Patients will hopefully notice that the questionnaires fit the organisation’s treatment process. Reading this and thinking: I’d like to know more about that? Then please send me a message! ### A bit more personal **What do you like to do most outside of work?** When the sun is out: heading outdoors with the kids, walking on the heath, the petting farm, the zoo, Geertjes Hoeve and so on. In winter: on the sofa with a blanket, the cat and my macramé cords. **What is your hidden talent?** On a rainy weekend, thanks to my mother, I discovered macramé, and by now I have made dozens of plant hangers and decorations. It has become a lovely hobby and it looks nice too. Also great as a housewarming and/or birthday present. **Which app, book or podcast would you recommend to everyone?** ‘Thinking, Fast and Slow’ by Daniel Kahneman is a fascinating book about how your brain works and how decisions are made. Very instructive, both for your own actions and for interpreting what others do. QUICK PICKS What does Katinka choose? ✓ CoffeeorTea Early birdor✓ Night owl Sweetor✓ Savoury Working from homeor✓ At the office ✓ BeachorMountains ✓ CallingorTexting MOTTO “Things are rarely as bad as they first seem” Dutch saying: “Soms wordt de soep niet zo heet gegeten als die wordt opgediend” **Who will you introduce next time?** I’m going for the new generation of colleagues, so I choose our newest colleague Michiel. [Get in touch](https://www.iqoutcome.nl/en/contact-us?hsLang=en) ## Our impact in figures Experience 15+ year Launched in 2013 in partnership with Mayo Clinic Library with +650 validated questionnaires More than +150K Questionnaires sent out monthly More than +2M Patients Satisfied healthcare institutions +100 Worldwide TRUSTED BY LEADING ORGANIZATIONS ## 500+ healthcare professionals improve patient care daily From mental health institutions to hospitals and research institutes, organizations rely on iQoutcome for safe, effective, and validated questionnaire solutions. ![LH-Reference-logos\_Logo-UPC-Duffle](https://www.iqoutcome.nl/hubfs/Lighthouse%20-%20Branding/Client%20Logos/LH-Referentie-logos_Logo-UPC-Duffel.svg) ![LH-Reference-logos\_Logo-GGZ-Brebrug](https://www.iqoutcome.nl/hubfs/Lighthouse%20-%20Branding/Client%20Logos/LH-Referentie-logos_Logo-GGZ-Brebrug.svg) ![LH-Reference-logos\_Logo-UZ-Ghent](https://www.iqoutcome.nl/hubfs/Lighthouse%20-%20Branding/Client%20Logos/LH-Referentie-logos_Logo-UZ-Gent.svg) ![LH-Reference-logos\_Logo-Impegno](https://www.iqoutcome.nl/hubfs/Lighthouse%20-%20Branding/Client%20Logos/LH-Referentie-logos_Logo-Impegno.svg) ![LH-Reference-logos\_Logo-Emergis](https://www.iqoutcome.nl/hubfs/Lighthouse%20-%20Branding/Client%20Logos/LH-Referentie-logos_Logo-Emergis.svg) ![LH Reference Logos\_Logo-Dimence](https://www.iqoutcome.nl/hubfs/Lighthouse%20-%20Branding/Client%20Logos/LH-Referentie-logos_Logo-Dimence.svg) ![Lighthouse Software](https://www.iqoutcome.nl/hs-fs/hubfs/Lighthouse%20-%20Branding/Logos/lhlogo.png?width=1178&height=331&name=lhlogo.png)   Zonneoordlaan 17, 6718 TK Ede  [info@lighthouse-software.nl](mailto:info@lighthouse-software.nl) [020 24 755 80](tel:+31202475580) - Organisatie - News - [The Team](https://www.linkedin.com/company/lighthouse-software-bv/) - [About Lighthouse](https://www.iqoutcome.nl/en/about-us?hsLang=en) Contact - [Contact Us](https://www.iqoutcome.nl/en/contact-us?hsLang=en) - [Make Appointment](https://www.iqoutcome.nl/en/afspraak-maken?hsLang=en) - [Privacy Policy](https://www.iqoutcome.nl/en/privacy-policy?hsLang=en) Copyright © 2025 Lighthouse - [Terms & Condition](https://www.iqoutcome.nl/en/meet-katinka-van-den-houten#123) - [Privacy Policy](https://www.iqoutcome.nl/en/meet-katinka-van-den-houten#123) ```json { "@context" : "https://schema.org", "@id" : "https://www.iqoutcome.nl/#website", "@type" : "WebSite", "alternateName" : [ "iQoutcome by Topicus" ], "name" : "iQoutcome", "url" : "https://www.iqoutcome.nl/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.iqoutcome.nl/#organization", "@type" : "Organization", "logo" : "https://www.iqoutcome.nl/hubfs/iQoutcome/logos/iqoutcome-logo.png", "name" : "iQoutcome by Topicus", "parentOrganization" : { "@type" : "Organization", "name" : "Topicus", "url" : "https://www.topicus.nl" }, "url" : "https://www.iqoutcome.nl/" } ```